Apollo Group/Embroidery USA

Customer Service - Orderprocessor:

Company Description

We are a leading, fast paced and growing embroidery, DTF and laser etched patch for promotional products industry located at Elk Grove Village, IL. It is a friendly work environment. Dress code is casual. This is an excellent career opportunity in a stable and growing company for someone interested in the commercial decorations field.

Job description

We are seeking a Customer Service - Orderprocessor person to join our team! We are looking for an energetic, self-motivated and detailed oriented individual who enjoys a fast-paced environment. You will be responsible for helping customers by providing product and service information.

Responsibilities:

• Inputting and scheduling customer orders and providing support and solutions
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skill

Graphic Artist:

Required Qualifications and Skills:

• AA or BA degree in graphic design, communication arts or related fields or equivalent experience
• Proficient in Adobe Creative Suite (Photoshop, InDesign, Illustrator)
• 4+ years’ experience as graphic designer under creative direction
• 4+ years’ experience in high-paced deadline environment
• Ability to design while following style guides for different brands
• Experienced in typography, page layout, color manipulation, image retouching
• Able to create print assortment including but not limited to flyers, postcards, catalogs.
• Strong understanding of email marketing fundamentals (subject lines, segmentation, messaging, deliverability)
• Ideate and execute new campaign management disciplines and tests
• Monitor, track, and report on all email marketing campaigns including open rates, click-thru rates, and redemptions
• Experience in email delivery optimization tools
• Basic knowledge of operation of Roland / OkiData printers for Heat Transfer logos onto garments.
• Experience in color separation for output of films in Screen Printing
• Website Page design and layout
• Knowledge of MS Suite and Google analytics
• Strong organization and communication skills
• Flexibility to work overtime

Experience with creating all types of digital content such as:

Photo Cleanup, Infographic Design, Key Art, Template Design, Logo Design, Illustration, Animation, Motion Graphics, 3D

Videography and Photography background

• Knowledge of the latest and greatest production equipment in the promotional garment print industry.

Send resume to:  josephl@embusa.com

National Engravers, Inc. 

Position:– Order Processing & Procurement Oversight ManagerLocation: Elgin, IL • On-site
Hours: Full-time
Reports To: Purchasing Manager

Position Summary

The Order Processing & Procurement Oversight Manager is responsible for organizing, validating, and preparing all orders prior to production, ensuring complete and accurate documentation, artwork, components, and shipping requirements. This role also oversees all promotional product purchasing and external vendor sourcing—specifically reviewing overseas imports for quality, compliance, and cost efficiency.

Responsibilities

1. Order Screening & Validation
   • Ensures all relevant pre-sale information is captured in either CRM or Shopworks (for future reference orders).
   • Reviews all new orders for in-house production readiness.
   • Screens orders requiring subcontracting or external vendor involvement.
   • Confirms completeness of order components, artwork, templates, and shipping data.
2. Rush Order Management
   • Oversees all rush orders with high-touch communication across sales, production, art, and shipping.
   • Ensures expedited workflows are coordinated and documented.
3. Cross Department Liaison (Sales / Art / Purchasing)
   • Resolves issues related to incomplete order components or missing information.
   • Communicates with vendors and customers when clarification or escalation is required.
   • Works with purchasing to arrange subcontractor involvement when needed.
   • Interacts directly with vendors to verify shipment dates, confirm order completeness, and validate expected arrival dates.
4. Promotional Product & Overseas Import Review
   • Reviews all promotional product orders for accuracy, feasibility, and vendor alignment.
   • Evaluates external vendor quotes, lead times, and product specifications—domestic and international.
   • Reviews all overseas import purchases for:
   • • Quality and compliance
     • Cost competitiveness
     • Production suitability
     • Risk factors (delays, customs, reliability)
   • Works with purchasing to ensure overseas vendors meet National Engravers’ standards for consistency, communication, and reliability.
   • Flags any import-related issues that may affect customer deadlines or production capacity.

   • Confirms overseas vendor shipment timelines, completeness of goods, and expected delivery windows to prevent production delays.

Order Processing & Procurement Oversight Manager - National Engravers, Inc.

Apply Now - National Engravers, Inc.